FAQs

All of our packages use the same premium grade waterless cleaning products and to keep it simple, we only have four options to choose from: Bronze Service (Outside) - we will clean every part of the outside of the car including the bodywork, exterior glass, any exterior trim/plastic and the wheels/tyres. Bronze Service (Inside) - we'll focus on the interior of your car only including removing any rubbish, hoovering the seats/carpets, dusting any plastic/trim, cleaning the interior glass and adding an air freshener to keep your car smelling fresh. Silver Service - as the Bronze Outside Service but also includes removing any rubbish, a vacuum, the interior glass and any interior plastic/trim. We'll also leave an air freshener in the car to keep it smelling lovely. A more complete package. Gold Service - as the Silver Service but for those more heavily soiled carpets and seats. We'll use our special car shampoo to get rid of the more stubborn dirt.

Unlike traditional car washing methods, we use a range of premium grade cleaning products made specifically for cars. The products are eco-friendly and contain components which lift the dirt allowing use to remove it safely with micro fibre cloths before using a fresh cloth to then polish the carnauba wax element (the world's toughest natural protective wax), giving your car a super shiny finish. The products we use for plastic/trim, wheels/tyres and the interior work in exactly the same way.

Our products do not contain hazardous chemicals unlike those contained in most conventional style car washes such as petroleum, acids, solvents etc. that may have an environmental impact. In addition, there is no run-off from waterless washing as there is no rinsing involved unlike the thousands of gallons of contaminated wastewater that potentially goes directly into waterways when using traditional bucket-and-hose method washes. On average, a conventional car wash uses over 150 litres of water per car. Our products use around 1 litre so think of all the water you're helping save!

No and infact waterless car cleaning is considered a far safer method versus traditional car cleaning. Dirt particles are liquified and encapsulated by special premium grade polymers on contact and are gently ‘lifted and suspended’ away from the surface preventing them from revisiting the surface of the paintwork. Our Premium grade products also contain Carnauba waxes which coat the vehicle’s base metal and wax coat the paint surface at the same time for double protection; repelling water, making the surface super slick, shiny and giving anti-static protective qualities. This helps to prevent dust being attracted to the surface keeping the surfaces cleaner and shinier for much longer than old-style traditional washing.

No. Our nano solutions are formed to break down and encapsulate surface dirt that can be safely removed from the vehicle surface using clean microfibre cloths without damaging any paintwork. You are more likely to scratch your car using a traditional washing method as sponges retain dirt. Each of our valeters are highly trained ensuring your car is perfectly cleaned, every time.

We factor in around 30-45 minutes for an outside clean and up to 1 hour for an inside and outside clean. This may vary depending on how dirty the car is and the overall size.

We totally understand that plans change and you may need to change your appointment. We want to keep it simple and all cancellations can made be made through our online booking platform or by emailing us. Refunds will be made immediately but can take 7-10 to reach your bank. Cancellations made within 12 hours of the booked time will be subject to the full fee and no refund will be given. If you cancel within 12 to 24 hours prior to your booking, you will receive a 50% refund. Cancellations made more than 24 hours in advance of your booked time will receive a full refund. If we have to cancel for operational or adverse weather conditions outside of our control, we will offer you an alternative slot or a full refund. We will always aim to be as flexible as possible.

We will keep your keys safe until you collect your clean car. If for whatever reason you can't collect within our operating hours, we will leave your keys in one of our secure key safes and text you the unique code for you to collect at your convenience.

Absolutely although we're confident that won't be the case. We have cleaned thousands of cars for many happy & repeat customers. If for whatever reason, you're not entirely satisfied, speak to our operatives so we can try and rectify in the first instance.

Yes it is completely safe. Our cleaning methods do not use any abrasive solutions that may remove coatings. If anything out products will enhance the protection you already have.

Yes we are. We have full professional indemnity and public liability insurance covering our service and all of our valeters.

Whilst our mission is to clean every car, unfortunately our products are only suitable for light to medium amounts of dirt. If you've just returned from a weekend of off-road driving in Wales, we're afraid that you will need to visit a conventional car wash. We will however be able to help keep your car looking clean from then onwards. The majority of cars suffer from light pollution dirt and rarely anything greater. That's what we love and what we were formed to tackle. If in doubt, please get in touch before booking. If you book a valet and your car looks like it has been off roading when we arrive, we reserve the right to charge a full cancellation fee.

Unfortunately and as much as we would love to have this power, we can't control the weather. However, the Carnauba wax contained within our products will actually allow the rain water to roll off the bodywork keeping your car looking cleaner for longer.

If you've booked a Bronze (Outside) Service, just let us know which space your car is parked in when you book. If you have booked any of our other packages, please head straight to the car valeting bays.

We understand that plans change so please contact us if you can no longer make your pre-booked slot and we'll see what alternatives we can offer you. Unfortunately, if this is within 12 hours of your booked slot, we will have to charge the full fee and another booking will need to be made and paid for.